How to mail your mobile device to us for service

(In Finland)

1. Write a cover letter with the following information:

Device
Manufacturer
Model
Serial number
Fault description
Accessory you are sending with
Whether it is a warranty service or not
If it's not warranty do you want a cost estimation for repair first
Your contact information

2. Pack the device, cover letter and warranty receipt in the same package. 

In the case of warranty service, a warranty receipt must be provided with the device. You can provide us with either the original receipt or a copy, we will return the receipts you sent to you with the serviced device. The product, date and place of purchase must be indicated on the purchase receipt, copy of the receipt or other warranty certificate. The warranty card must be confirmed by the seller (stamp or signature). Pack the device carefully to avoid transport damage. Put enough suitable filling material in the package so that the device stays firmly in place in the box and is sufficiently padded. Tape the package carefully.

3. Write on the package "JAS Tekniikka Oy, Maariankatu 1, 20100 Turku" (All service shipments to this address), as well as the return code to Posti 635541. Also add your own contact information.

4. Take the shipment to Posti 

Tell them that it is a return of JAS Tekniikka Oy (contract code for Posti 635541)

5. You will be notified 

We will inform you when we have received your shipment and registered your device for service.

PLEASE NOTE:

 If your Samsung phone has KNOX lock or remote control enabled, please remove it before sending it for service. If the phone delivered for service has KNOX lock or remote control on, we will have to charge € 25 for handling the opening request, even in warranty cases.

The return of Posti is free of charge for warranty services, for other services we charge the transport afterwards in connection with the service invoice.

Contact our mobile service:

Maariankatu 1, 20100 Turku

(in the same premises as JAS Kamerakauppa)

Opening hours: Mon-Fri 09.00-17.00

puhelinkorjaamo@jastekniikka.fi

0102923099

DELIVERY CONDITIONS